Leonardo Technical Support Analyst

Milan, Italy

Full Time

Leonardo

Experienced

Leonardo Technical Support Analyst
Location: Milan, Italy

GEOLOG is a world leader in oilfield services delivering solutions to Oil, Gas and Geothermal operators globally, with a workforce approaching 2,000 and operations in 40+ countries.

The Company seeks to add to its Milan-based Leonardo Technical Support team a position to focus on failure analysis and act as a link with the production and manufacturing team. The analyst will also be required to draft and update any necessary procedures, lessons learnt and equipment technical specifications.

THE POSITION
Responsibilities include, but are not limited, to:

To conduct full failure analysis, including identifying and understanding the root causes of defects, malfunctions, or failures in products, processes, or systems
To summarise and document solutions in the Leonardo database by converting text/emails/procedures into searchable, indexed FAQs
To convert the analysis of the most common problems into change requests for the manufacturing & production teams and to track their implementation
To prepare multimedia materials in supplement technical notes
To implement preventative maintenance of equipment based on failure data analysis

REQUIREMENTS

University degree in Electronic Engineering or other highly technical specialization
To have a solid rig experience and competence in Surface Logging Services (preferably with Geolog)
Experience in technical support is an advantage
Demonstrated ability to draft and implement manuals and procedures
Strong oral and written English language is essential
Team player with ability to work within culturally diverse environments
Availability for international travel

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Leonardo Technical Support Analyst

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