IT Helpdesk Engineer

IT Helpdesk Engineer

GEOLOG is a world leader in oilfield services delivering solutions to Oil, Gas and Geothermal operators globally, with a workforce in excess of 1,700 and operations in 40+ countries. The company seeks to add an IT Helpdesk engineer to support various branch office across the region. www.geolog.com

THE POSITION

The IT Helpdesk Engineer is responsible for the installation, configuration and maintenance of hardware and software of the remote Offices, providing end-user support to office staff as well as remotely to other offices world-wide. Position reports directly to Senior IT Helpdesk Engineer in Dubai.

Responsibilities include, but not limited, to:

• Provides direct front line software and hardware support by the helpdesk platform.
• Configures new user workstation equipment, user accounts, corporate software.
• Updates and manage the IT asset inventory.
• Performs periodic maintenance on corporate client devices according to corporate policies.
• Support global implementations software/hardware.
• Coordinates with IT suppliers to meet Corporate IT requirements.
• Contacts periodically Branch offices to get feedbacks about any IT issue.
• Ensures implementation of global IT policies.
• Ensures issues are tracked, resolved in a timely manner and followed-up .
• Documents procedures and implementations.

REQUIREMENTS

• IT technical background with 4-5 years of working experience on IT support industry.
• Good understanding of Networking concept, TCP/IP networking, physical wiring, switching, routing, and firewall.
• Must have global certification of CCNA, MCSA.
• Experience with security devices such as firewall and basic configuration of network device like routers and switches.
• Must have working experience in handling ticket using helpdesk tools.
• Should have ability to support user remotely using remote support tool provided by Company.
• Hands-on experience on different backup tools.
• Experience working with ISP across the region with special focus on ISP policies and procedures.
• Should have strong analytical skills and problem-solving attitude.
• Strong experience in configuring and troubleshooting Windows 10, MS Office 2016/2019. Windows 11 experience will be added advantage.
• Experience on Office 365 products in managing e-mail accounts, Skype for Business and OneDrive for Business
• Demonstrated ability to draft and implement manuals and procedures.
• Strong oral and written English essential. Italian, Spanish, French an advantage
• Team player with ability to work within culturally diverse environments and with minimum supervision

Role offers an outstanding opportunity for an IT engineer to rapidly develop skills and further their career within a high technology and fast growing international environment.